DISCLAIMER: This might not be for all companies; this is all my PERSONAL experience and I am not intending to be the voice of all retail employees.
Now that that is out of the way, I wanted to share a list of things I consider to be the TRUTH about retail . . . basically the things they don’t want you to know or you don’t notice.
- Customers are RUDE and entitled. No, not ALL customers are horrible humans. But . . . a good number of customers think employees should get down on their knees and serve when they walk in the door. At my store, we do not get paid commission OR receive tips, so this is not a job that depends on service. That means I am responsible for nothing but opening dressing rooms, cashing you out, and smiling as you walk out the door. This means I am NOT your personal shopper, maid, OR punching bag. I say this to say . . . the rule of respect and treating people applies at clothing stores too.
- I don’t get paid enough. That whole thing about no commission or tips…. accurate. I have been yelled/cussed at. I have found human waste in dressing room (which I had to clean). I have been snapped, clapped, and popped at. I have been the victim of holiday shifts and Black Friday sales. I could go on, but I rested my case.
- I just cleaned that two minutes ago. Yes, the table you are preceding to attack was just folded two minutes ago. Do not say you’re sorry for messing it up, just do not mess it up. We have a display so you do not have to touch EVERY shirt on the table. And yes, I will glare at you as my heart breaks until you exit the store.
- If we close at nine, do not come in at eight fifty-five. If you do this and destroy my hard cleaning effort. I hate you. Enough said.
- We are probably talking about you. SO if you think we are, we probably are.
- No, the dressing room is not broken. Yes, we do have to open the door for you. No, you cannot get in by yourself. Common sense.
- Yes, I have explained the price points of the clearance to you, and yes, we have signs EVERYWHERE. And yes, I will stop what I am doing and check the price.
- Hello, high school drama. Retail feeds off of petty drama ALL the time.
- No one in corporate cares about you or what you have to say.
To be continued. . .